Terms of service

Last updated: October 19, 2026

1. Overview

Welcome to TWNTY. These Terms of Service (“Terms”) govern your use of twntysnacks.com and purchases made through this website. The website is operated by TWNTY SNACKS LLC (“TWNTY,” “we,” “us,” or “our”).

Please read these Terms before using the website or placing an order. By placing an order or otherwise accepting these Terms where presented, you agree to them. If you do not agree, do not place an order or use services that require acceptance.

Product-specific conditions, promotional terms, and shipping and refund policies disclosed before checkout also apply to your purchase. Specific purchase terms control over inconsistent general terms, subject to applicable law. Nothing in these Terms limits consumer rights that cannot legally be waived.

2. Eligibility and Account Information

To place an order, you must be at least 18 years old, or the age of legal majority in your place of residence if higher, and legally capable of entering into a contract. If you purchase for an organization, you confirm that you have authority to act on its behalf.

You agree to provide accurate contact, billing, and delivery information and keep it current. If you create an account, protect your login credentials and notify us promptly of suspected unauthorized use. You must use a payment method that you are authorized to use.

3. Products, Ingredients, and Product Information

Products are subject to availability. We may update our assortment, packaging, descriptions, and prices for future purchases. Images are illustrative, and colors or packaging may vary. A packaging change does not authorize us to deliver a materially different product from the one ordered without your agreement.

Review ingredient lists, allergen information, nutrition information, storage instructions, and any warnings before purchasing and consuming a product. Check the label on the product you receive each time you use it. If online information and the label differ, contact us before consuming the product when the difference could affect your dietary needs or safety.

Website content is general product information, not individualized medical or dietary advice. Consult a qualified healthcare professional about specific health concerns. Do not consume a product if its packaging appears compromised or you suspect a safety issue; contact us for assistance. This section does not limit our responsibilities for accurate descriptions, labeling, or product safety.

4. Prices, Payments, and Promotions

The currency, product prices, applicable taxes, shipping charges, and total payable amount will be shown at checkout before you submit your order. By submitting an order, you authorize payment of that disclosed total through the selected payment method. Any separate currency conversion or payment fees charged by your bank are governed by your agreement with that provider.

Prices may change for future orders. We will not increase the price of an order already accepted without your agreement. If an error affects your order, we will contact you to agree on a correction or cancel and refund the affected purchase as appropriate under applicable law.

Discounts, free shipping offers, and other promotions are subject to the eligibility rules, duration, and limits stated with each offer. Offers apply only to qualifying purchases. Changes to future promotions do not remove benefits already earned under an accepted order.

5. Orders and Cancellations

An automated order receipt acknowledges that we received your order. Unless we expressly confirm acceptance earlier, we accept an order when we send a shipment confirmation. Payment processing does not remove our obligations regarding timely shipment, cancellation, or refunds.

We may decline or cancel an order for a legitimate reason, such as unavailable stock, an unresolved pricing error, payment failure, suspected fraud, or a legal restriction. We will notify you and promptly refund any amount collected for a cancelled order or cancelled portion.

Orders can be cancelled for a full refund within 24 hours of being placed.

To cancel, email info@twntysnacks.com with your order number, the name and email address used at checkout, and a clear cancellation request. Eligibility depends on when we receive your request, not when our team processes it. A timely request remains eligible even if processing or shipment has begun.

A qualifying cancellation receives a full refund, including applicable taxes and shipping charges paid for the cancelled order. After 24 hours, orders are final and cannot be cancelled for a change of mind, subject to the exceptions in these Terms and applicable law.

For address or product changes, contact us promptly. Such changes may no longer be possible once fulfillment begins, but this does not limit the 24-hour cancellation right.

6. Preorders and Shipping Delays

Orders placed during our October 2026 presale are scheduled to ship between October 15 and October 20, 2026.

This window refers to dispatch; delivery depends on destination, shipping method, and carrier transit times. The 24-hour cancellation window in Section 5 also applies to presale orders.

Shipment timing and payment terms for any other preorder will be disclosed before checkout. Preorders remain subject to the shipment representations made when the order is placed.

If we cannot ship within the stated timeframe, we will notify you, provide updated information, and seek any consent required to continue the order. If no shipment timeframe is stated, we will ship within the applicable legal timeframe or provide the required delay notice.

You may cancel delayed, unshipped merchandise as required by law and receive a prompt refund. Where required consent is not obtained, we will cancel and refund the affected unshipped merchandise. Acceptance of these Terms is not advance consent to an unspecified delay.

7. Shipping and Fulfillment

Available delivery destinations, shipping options, and charges are disclosed before checkout. Orders may be fulfilled by TWNTY or by fulfillment partners, including Amazon. Items in the same order may arrive in separate packages or on different dates.

Using a fulfillment partner does not remove our responsibility to address issues with purchases made on our website. Contact info@twntysnacks.com about missing, damaged, incorrect, or delayed deliveries. Carrier estimates do not override shipment commitments or rights under applicable law.

Please check your delivery address before ordering. If you discover an error, contact us promptly. Any proposed additional charge for a customer-requested address change or redelivery will be disclosed for your approval.

8. Returns, Refunds, and Order Problems

All sales are final after the 24-hour cancellation window, except as described in these Terms, our Return & Refund Policy, or applicable law.

We do not accept returns, exchanges, or refunds for a change of mind, taste preferences, or ordering the wrong product after that window. This applies to food products, merchandise, promotional purchases, and presale orders.

If your order arrives damaged, incomplete, incorrect, or otherwise defective, contact info@twntysnacks.com with your order number and a description of the issue. Photos of the item, packaging, and lot code, where available, may help us investigate.

We will review reported problems and provide an appropriate resolution in accordance with applicable law. Where a refund is legally required, a replacement or store credit will not be imposed instead.

Approved or required refunds will be issued to the original payment method where possible, or through another lawful method, within the applicable legal timeframe. Bank processing times may vary.

Please obtain instructions before returning any product. The mailing address below is not a return destination unless we confirm it for your return. If a return is needed because of our error or a defective product, we will provide a return method at our expense.

Nothing in this policy limits remedies for defective, unsafe, misdescribed, or undelivered goods where applicable law provides those remedies.

9. Subscriptions and Recurring Orders

This section applies only if you expressly enroll in a subscription or recurring purchase plan offered by TWNTY.

Before enrollment, we will disclose the products, recurring amount or pricing basis, billing frequency, renewal terms, and cancellation method. Recurring charges require your express consent; accepting these general Terms alone does not enroll you.

Your selected payment method will be charged according to the plan you authorize until cancellation. A simple cancellation method will be provided with the plan. You may also contact info@twntysnacks.com for assistance.

Cancellation of a subscription stops future renewals in accordance with the disclosed terms and applicable law. Cancellation of an individual order is governed by Section 5 and applicable law. Cancelling a subscription does not remove any existing cancellation or refund rights for an order.

We will provide notices and obtain renewed consent for changes when required by law. Changes to subscription pricing or material terms will not apply retroactively to completed purchases.

10. Purchases Through Amazon or Other Retailers

If you complete a purchase directly on Amazon or another retailer’s platform, the seller identified at checkout and that platform’s applicable transaction policies govern the purchase. Use that platform’s order support tools for transaction assistance.

This does not limit any product rights or responsibilities that apply to TWNTY under law.

A purchase completed on twntysnacks.com remains a website purchase under these Terms even when a third party fulfills it.

11. Permitted Use and Intellectual Property

You may use the website for lawful personal shopping and informational purposes. You may not use it to commit fraud, impersonate others, introduce malicious software, access systems without authorization, interfere with site operation, or infringe another person’s rights.

TWNTY retains the intellectual property rights in the original text, photographs, videos, designs, packaging artwork, and other material it owns. Third-party materials remain subject to their owners’ rights and applicable licenses.

Except for rights allowed by law, you may not reproduce, commercially exploit, or distribute that material without the relevant rights holder’s written permission. These Terms do not transfer ownership of intellectual property to you.

You may not use our branding to falsely suggest an affiliation, endorsement, or sponsorship. Lawful exceptions, including fair use and truthful references, remain unaffected. Our Legal Notice provides additional information about content permissions.

12. Reviews and Other Submissions

If you submit a review or other content for publication, you retain ownership of it and grant TWNTY a nonexclusive, royalty-free license to display, reproduce, and format it as reasonably necessary to publish and operate the review feature. We will not materially change the meaning of your review.

You confirm that your submission reflects your experience and that you have the rights needed to share it. Disclose any material incentive or relationship relevant to a review.

We may moderate unlawful, abusive, irrelevant, spam, or privacy-infringing material, but honest criticism is not grounds for removal simply because it is unfavorable. No term restricts lawful consumer reviews.

13. Privacy, Communications, and Third-Party Services

Our Privacy Policy explains how personal information is collected, used, and shared in connection with the website. Please review it before providing personal information.

We may send communications needed to manage your purchases, including order receipts, shipment updates, and product safety notices.

Marketing communications are subject to applicable consent rules and the unsubscribe options provided with them. Making a purchase does not, by itself, constitute consent to marketing where separate consent is required.

Our online store uses Shopify as its commerce platform. Other providers may support payment processing, subscriptions, or fulfillment. Relevant provider terms may apply when you use their separate services.

External websites linked from our site have their own terms and privacy practices. These arrangements do not remove TWNTY’s responsibilities for its own sales or conduct.

14. Website Availability and Warranties

We may update, maintain, or temporarily suspend website features. We do not promise uninterrupted or error-free website operation. To the extent permitted by law, website features and general informational content are provided on an “as available” basis.

This website availability provision does not disclaim product descriptions, express product warranties, or statutory guarantees. Any warranty exclusion applies only where lawful. Consumer rights that cannot be excluded remain in effect.

15. Limitations of Liability

To the extent permitted by applicable law, TWNTY is not liable for indirect or consequential losses arising from use of the website or a purchase, such as lost business profits, where those losses may lawfully be excluded.

For claims arising from a particular purchase, and only where lawful, TWNTY’s aggregate liability is limited to the amount paid for that purchase.

These limitations do not apply to fraud, willful misconduct, gross negligence, death or personal injury caused by our conduct or products, or any other liability or consumer remedy that cannot legally be excluded or limited.

If your jurisdiction does not permit a limitation, it does not apply to you to that extent.

16. Suspension and Events Outside Our Control

We may restrict access to an account or website feature when reasonably necessary to address fraud, a material breach of these Terms, a security issue, or a legal requirement.

Where appropriate, we will provide notice and an opportunity to resolve the issue. Suspension does not remove rights relating to existing purchases, refunds, or lawful claims.

Events outside our reasonable control may disrupt operations. If an event affects your order, we will communicate relevant information and honor applicable delay, cancellation, and refund obligations.

17. Governing Law and Disputes

These Terms are governed by the laws of the State of Florida and applicable United States federal law, except that this choice does not deprive you of mandatory consumer protections available under the laws that otherwise apply to you.

If you have a concern, you may contact info@twntysnacks.com so we can try to resolve it. Contacting us first is not a condition of exercising a legal right.

Disputes may be brought before a court with lawful jurisdiction. These Terms do not require binding arbitration or waive rights to participate in a class action.

18. Changes and General Provisions

We may revise these Terms for future use and purchases by posting an updated version and revision date. We will provide additional notice and obtain consent where required.

Changes will not retroactively alter completed transactions or accrued rights. Subscription changes remain subject to Section 9.

If a provision is unenforceable, it will be limited or severed only to the extent necessary, and the remaining provisions will continue to apply. A failure to enforce a provision immediately does not waive the right to enforce it later.

These Terms, together with applicable purchase conditions disclosed before checkout, govern the matters they address, without excluding representations or rights that applicable law protects.

19. Affiliate Program

TWNTY SNACKS LLC may offer an affiliate marketing program (the “Affiliate Program”) through which approved individuals or businesses may earn commissions for qualifying purchases referred to twntysnacks.com. Enrollment requires TWNTY’s approval and express acceptance of the separate TWNTY Affiliate Program Terms & Conditions (“Affiliate Terms”). Applying does not guarantee acceptance or earnings.

Affiliate commissions. Approved affiliates may earn a commission of five percent (5%) of qualifying net product sales properly attributed to authorized referral links or promotional codes. Qualifying net sales exclude discounts, shipping, taxes, cancelled or refunded transactions, chargebacks, fraudulent purchases, self-referrals, and other ineligible transactions defined in the Affiliate Terms. Commissions are subject to tracking, verification, validation, and payment procedures disclosed in the Affiliate Terms; no payment is guaranteed for clicks, visits, or orders that do not qualify.

Marketing and compliance. Affiliates must comply with applicable laws and platform rules, including Federal Trade Commission endorsement and advertising disclosure requirements. Affiliates must clearly disclose material connections to TWNTY and may not publish deceptive advertising, fabricated reviews, spam, misleading product information, or unauthorized health, nutrition, weight-loss, or medical claims. TWNTY may require correction or removal of noncompliant promotional content.

Brand rights. TWNTY retains ownership of its trademarks, logos, product materials, and other intellectual property. Approved affiliates may use authorized brand assets solely as permitted by the Affiliate Terms. Participation does not create an employment, partnership, joint venture, or agency relationship, and affiliates remain responsible for applicable taxes and lawful promotional practices.

Affiliate-created content license. Subject to the affiliate’s separate, express acceptance of the Affiliate Terms, an affiliate who creates or submits content featuring TWNTY products grants TWNTY a non-exclusive, worldwide, royalty-free license, without a fixed expiration date, to reproduce, display, distribute, publish, adapt, and use that affiliate-created content for TWNTY’s organic and paid marketing, website, email, social media, and authorized promotional channels. The creator retains ownership. This license remains in effect unless and until the creator objects to further use or revokes permission in writing at info@twntysnacks.com. Following receipt of an objection, TWNTY will stop initiating new uses and remove the content from active promotional placements under its control within a reasonable period, subject to applicable law. Previously completed distributions, lawful archival records, and third-party copies not reasonably within TWNTY’s control may not be fully retractable. The license covers only rights the affiliate is legally entitled to grant; third-party music, images, likenesses, and other protected material require separate appropriate rights or permissions. TWNTY will not materially misrepresent an affiliate’s endorsement through editing. Access to an affiliate’s personal advertising account or whitelisting permissions requires separate authorization.

Administration and termination. TWNTY may investigate suspected abuse, reject applications, suspend or terminate participation for legitimate reasons, and change future program terms or commission rates with notice as required by the Affiliate Terms and applicable law. Validly earned, undisputed commissions will be handled under the terms applicable when earned. Termination of participation does not by itself revoke a previously granted content license; the creator may object to further use as described above.

Separate affiliate agreement. The Affiliate Terms govern detailed eligibility, attribution, commission validation, payments, prohibited practices, taxes, intellectual property permissions, privacy, indemnification, and dispute procedures. In matters specific to affiliate participation, the Affiliate Terms control to the extent permitted by law. This Section does not change customers’ purchase, cancellation, refund, or other nonwaivable consumer rights under these Terms.

20. Contact Information

Questions about these Terms or a website order may be sent to:

TWNTY SNACKS LLC
88 SW 7th Street, Apt 2702
Miami, FL 33130
United States

Email: info@twntysnacks.com
Website: twntysnacks.com